What Do Women Want in Hospitality?

Last month I wrote a post about Chinese travelers – specifically about 1.4 billion of them that could be showing up very soon at a hotel or restaurant near you right here in Florida.  Today I’m “narrowing down” the discussion topic a bit more by talking about only 49.6% of the total world population, aka women, the single largest target market in the hospitality industry.  Specifically, the most recent stats show there are 3.52 billion women on this planet (roughly half the population).  And yes, I know that tittle you see up above is a loaded question but seriously, even though women are only about half of the world’s population, by some estimates we still account for 92% of the vacation decisions.  Using those numbers it’s destined to be a hot topic in this industry which in turn makes it super important to Orlando, so let’s just let those stats sink in for a minute.

You read that correctly – 92% of vacation purchases including airline decisions, hotel selections and restaurants as well as buying all those precious souvenir tchotchkes are made by women, and even I was shocked by the estimated dollar volume this accounts for because, are you ready for this? In some reports, women are shown to be responsible for a whopping expenditure of, drum roll please, $7 TRILLION dollars annually related to vacation purchases. Just in the USA. (Notice I didn’t print that in numericals because frankly I’m not really sure how many zeros to use.)

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Woof-woof! Is That a Dog I Hear In the Room Next Door?

Well, if you’re staying at any number of local hotels, it very well could be. You see, Orlando has definitely embraced the newest members of the traveling world, that being the pampered pet community. Yes, hotels have gone to the dogs. And cats. And while I hesitate to think of what other types of animals people travel with these days. . .for now, let’s just concentrate on the ‘normal’ ones and leave the exotic and creepy pets where they should stay which is in the wild, or at the very least a zoo. I mean, at home with their owners. Yeah, that’s what I meant.

So, let’s suppose you have a beloved dog or cat and can’t leave home without this pet. And let’s also assume you travel in style so, of course, Fido/Princess/Lassie/Boo would expect nothing less for his or her vacation either, right? Where to go? No seriously, where should you go, specifically here in Orlando? Believe it or not, we have plenty of choices. Some that may even surprise you.

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The Four Seasons – Luxury, Ambience and a Food Truck?

That’s right, a food truck.  Who knew?  For most people (myself included) familiar with the Four Seasons message of over-the-top luxury, the tag-along of a food truck would never be in the same sentence.  Yet here I am writing about both.  One from the standpoint of ‘been there, experienced that’ and the other, well, guess […]

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Would These Events Scare You?

Having some fun this week in the spirit of Halloween, so I’m sharing some shortened versions of “scary event stories” that have happened to professionals, myself included, who work in this industry. To be clear, these stories are all true. But, in the spirit of ‘protecting the innocent’, I’m not divulging any names/places. Not now. Not never!

What I can tell you is that as a veteran planner in this industry, there’s no need to make this stuff up because crazy things really do happen all the time, everywhere meetings and events are held. And yes, even here in Orlando. Just ask any one of the over 200,000 hospitality employees that live and work here.

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Can Airline Safety be Sexy?

Whether or not you’re a frequent flyer or just occasionally visit ‘the friendly skies’ (I know use of that quote dates me but seriously, that’s what we used to call them and hey, news flash – before 9/11 many flights actually were consumer friendly and enjoyable), you’ve probably seen some of the recent safety videos offered up by most of the major carriers.  Although I’m not sure who went first, I think it might have been Virgin Airlines with this sexy, funky, crazy version released last year and now seen by over 9 million people.

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Welcome to the Experience Economy

Keeping up with industry buzzwords, I learned recently that we have left the SERVICE economy behind us and are now in the EXPERIENCE economy.  (Technically, this happened a few years back.  For data and details, check out the book The Experience Economy by B. Joseph Pine II and James H. Gilmore that was last updated in, um. 2011. Full Disclosure:  Not the first time I’ve been late to the party. Just sayin’ .) Anyway, here in the wonderful world of hospitality we still believe that service is king, oh yes we do! But, the current challenge is to find more and better ways of providing excellent service experiences at the same time that we’re embracing unemotional systems, policies and procedures.

To put it in a hospitality-hotel nutshell, if you’re smoking your iPhone and are addicted to technology (yes, you out there, currently tapping your thumbs on your you-know-what), do you really want or care about that smile delivered with your room key at hotel check in, or would you prefer to bypass human interaction at the front desk and unlock your room with an app that you’ve downloaded on your very own hand-held piece of legal crack (aka iPhone, Samsung Galaxy, Nokia Lumia, or whatever you’ve got)?

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