You Be the Judge – It’s Not JUST a Pie!

TRUE CONFESSION: I’m writing this at the end of a weekend wherein I taste-tested over, um, gulp, 27 different pies.

There, I said it, and yes, I’m a pie butt, albeit this past weekend I was officially one for a very good cause. You see, I was honored/happy/over the moon when I recently found out that I had ‘made the cut’ (oye-now starts the pie puns. . .) to be an official judge at the recently completed National Pie Championships sponsored by the American Pie Council, whose purpose is “committed to preserving America’s pie heritage and promoting America’s love affair with pies.”

Yea, there really is, and you betcha, I really was!

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Do You Like Free?

I know I do, and this week I’m sharing an awesome website about all kinds of things that happen in and around Orlando each week, and many of them are free as in F.R.E.E. I know it’s hard to believe given that we live in the land of [yawn] $100 per day tickets to you-know-where [sigh], but maybe that’s what makes this information even more sweet. We all know there are hidden gems in and around OTown, and I’m always happy to share news about any of them that I can. So check out this website called, appropriately, Orlando at Play, and tell me you don’t just love the areas that scream “FREE Events”?

I’m waiting. Are you channeling the love?

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7 easy-peasy random acts of kindness to brighten the holiday season

. . .and, here in the Hive, we believe that’s always a very good thing.  Of course, ‘RaK’s’ are welcome any day of the year, but for some reason as we approach the twin goodness of Thanksgiving and the mother-of-all holidays that closely follows, it seems even more pertinent to acknowledge the need to pay it forward – if only in the tiniest of ways – as much as possible.  So, in the spirit of being grateful for a multitude of things, how about trying a week’s worth of random acts of kindness?  To get you started, here are seven easy ones that are basic and inexpensive but could leave lasting impressions:

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Welcome to the Experience Economy

Keeping up with industry buzzwords, I learned recently that we have left the SERVICE economy behind us and are now in the EXPERIENCE economy.  (Technically, this happened a few years back.  For data and details, check out the book The Experience Economy by B. Joseph Pine II and James H. Gilmore that was last updated in, um. 2011. Full Disclosure:  Not the first time I’ve been late to the party. Just sayin’ .) Anyway, here in the wonderful world of hospitality we still believe that service is king, oh yes we do! But, the current challenge is to find more and better ways of providing excellent service experiences at the same time that we’re embracing unemotional systems, policies and procedures.

To put it in a hospitality-hotel nutshell, if you’re smoking your iPhone and are addicted to technology (yes, you out there, currently tapping your thumbs on your you-know-what), do you really want or care about that smile delivered with your room key at hotel check in, or would you prefer to bypass human interaction at the front desk and unlock your room with an app that you’ve downloaded on your very own hand-held piece of legal crack (aka iPhone, Samsung Galaxy, Nokia Lumia, or whatever you’ve got)?

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The Good, Bad and Downright Ugly About This Industry

GOOD= interesting jobs, great opportunities for upward movement, nice perks (when you get them), pretty darn good (mostly) work environments.

BAD= lower hourly pay (until you reach management level), potential for odd hours as we are a 24/7 industry, repetitious dealing with crazy tourists who are (sometimes) hot-tired-sunburned-angry at having to wait in another line-dressed like tourists who actually don’t care what they look like (and for the most part, we can’t argue with that belief, right?), etc., etc., etc.

UGLY= repetitious dealing with crazy tourists.  Oh, did I already mention that?  Well, it’s worth repeating.  Again.

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