What’s the Buzz about The Alfond Inn?

One of our local gems, the Alfond Inn at Rollins, has been singled out as one of the Top 100 Hotels in the World by readers of Travel & Leisure in the poll known as World’s Best Awards 2017. Pretty impressive, right? Well, I’d have to agree, and here are just some of the reasons why I, too, love this little boutique property that is owned by Rollins College and found right here in our own posh backyard, aka Winter Park.

Read More

Stop ‘Wine-ing’ – Drink More Beer!

And I know just the place to start doing that. Harry’s Poolside Bar & Grill at the Rosen Centre Hotel is now hosting a series of beer-pairing dinners, Harry’s Brewmaster Series, that are both fun and incredibly educational, even after you’ve sipped and slurped and tasted your way through five complete meal courses and six exceptional beers. That’s right, I used the words ‘fun’ and ‘educational’ in the same sentence; but did you also notice that I’m talking about drinking beer? Kudos to the culinary braintrust at the Rosen Centre who concocted this unique event, which actually is an extension of their still very popular Vine and Dine at Rosen Centre which I’ve also written about here. Except that having attended one of each, I have to admit that the beer pairing seemed to hold the edge on the fun factor. Why? I don’t know, just trust me on this one. Maybe it was the combination of the more casual but chic, poolside location of Harry’s Bar & Grill. Maybe it was because when your first course is Steamed Pork Belly Buns and your last course is Beer Battered Granny Smith Apples (with a chocolate rum dipping sauce) it’s just more fun to talk about. And eat. Or, maybe, possibly it’s just because drinking beer itself tends to invite more colorful conversations (even without having a ball game blasting away in surround sound on ten different TV screens). Whatever the reason, the night was lively, and at only $50 per person it’s a steal of a dining out deal. Here’s the review in pictures and all photo credits go to professional photographer, Richard Pabis (what, like you thought I could be trusted with a camera while eating and drinking all this?):

Read More

Welcome to the Experience Economy

Keeping up with industry buzzwords, I learned recently that we have left the SERVICE economy behind us and are now in the EXPERIENCE economy.  (Technically, this happened a few years back.  For data and details, check out the book The Experience Economy by B. Joseph Pine II and James H. Gilmore that was last updated in, um. 2011. Full Disclosure:  Not the first time I’ve been late to the party. Just sayin’ .) Anyway, here in the wonderful world of hospitality we still believe that service is king, oh yes we do! But, the current challenge is to find more and better ways of providing excellent service experiences at the same time that we’re embracing unemotional systems, policies and procedures.

To put it in a hospitality-hotel nutshell, if you’re smoking your iPhone and are addicted to technology (yes, you out there, currently tapping your thumbs on your you-know-what), do you really want or care about that smile delivered with your room key at hotel check in, or would you prefer to bypass human interaction at the front desk and unlock your room with an app that you’ve downloaded on your very own hand-held piece of legal crack (aka iPhone, Samsung Galaxy, Nokia Lumia, or whatever you’ve got)?

Read More

Which Way to the Lobby Bar?

Okay, I’ll admit it.  I do love me a good hotel lobby bar, and yes, living here in Orlando we’ve got a plethora of great ones to choose from, so lucky us!  But I wonder how many locals take advantage of this chic and oftentimes cultured opportunity?  What’s that, you’re asking?  Where’s the ‘opportunity’ in a local having to shed the flip-flops (please?) and drive all the way out to park themselves in the middle of the insanely populated tourist and convention flow (eeuw!)  just to pony up to a bar?  Let me count the ways…

Read More

This is My Voice

Observing and analyzing life for your amusement and my entertainment, from my perch on a bar stool, one hotel lobby at a time. So here’s the naked truth about writing a blog.  You have to be willing to put yourself out there, I mean really way far out there.  Especially when you’re primarily writing about […]

Read More